These general terms and conditions for wholesale (hereinafter referred to as "terms and conditions") apply to contracts concluded through the online store ARWEL located on the website interface (hereinafter referred to as the "website interface") between our company:

Billing Information:

Arwel s.r.o.

Dolní 6395

760 01 Zlín

Czech republic, Europe

ID: 26225131

VAT: CZ26225131

Account number held at Fio banka, a.s.: IBAN CZ74 2010 0000 0021 0214 7643


(contact and correspondence address, complaints)

Arwel s.r.o.

Hlavničkovo nábřeží 5629, Zlín 760 01, Czech republic, Europe

Mobile: +420 777 067 881


as the seller

and a business entity or legal person

as the buyer

(both hereinafter referred to as the "parties to the contract")

1. Introductory Provisions

1.1 These terms and conditions define and specify the basic rights and obligations of the contracting parties in the conclusion of a purchase agreement or other agreements (hereinafter referred to as the "contract") through the website interface.

1.2 The provisions of the terms and conditions are an integral part of the contract. Deviating provisions may be agreed upon in the contract. Deviating agreements in the contract take precedence over the provisions of the terms and conditions. The wording of the terms and conditions may be amended or supplemented by the seller. The rights and obligations of the contracting parties are always governed by the wording of the terms and conditions in force at the time of their creation. The rights and obligations of the contracting parties are further governed by the Complaints Procedure for Wholesale, the Principles of Personal Data Protection, and the conditions and instructions stated on the website interface, especially when concluding a contract. In matters not regulated herein, the relationship between the contracting parties is governed by legal regulations, in particular Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code").

1.3 These terms and conditions apply to buyers who are entrepreneurs or legal entities.

1.4 The ownership right to the goods is acquired by the buyer upon payment of the full purchase price, but not before the goods are received.

1.5 By submitting an order, the buyer confirms that they have read these terms and conditions and agree to their content.

2. Order and Conclusion of the Contract

2.1 The website interface provides a list of goods, including a description of the main features of each item. The presentation of the goods on the website interface is for informational purposes only and does not constitute an offer by the seller to conclude a contract within the meaning of Section 1732(2) of the Civil Code. To conclude a contract, it is necessary for the buyer to submit an order and for this order to be accepted by the seller.

2.2 The buyer places an order through the website interface or by another method specified on the website interface or agreed upon by the contracting parties. The order must always include the exact name of the ordered goods (or the item number), the quantity of the goods, the chosen method of payment and delivery, and the contact details of the buyer (name and surname or company name, identification number, delivery address, telephone number, email address). The buyer must prove that they are a business entity by entering a valid identification number into the order.

2.3 The seller is not obliged to confirm the received order. An unconfirmed order is not binding on the seller. The seller is entitled to verify the order in case of doubts about its authenticity and seriousness. The seller may refuse an unverified order.

2.4 The contract is concluded at the moment when the buyer receives the acceptance of the binding order from the seller.

2.5 In case of cancellation of the order by the buyer, the seller is entitled to a cancellation fee of 30% of the price of the goods. If the seller has already incurred costs related to the contract, they are also entitled to reimbursement of these reasonably incurred costs in full.

3. Delivery Conditions

3.1 The seller is obliged to deliver the goods to the buyer in the agreed manner, properly packaged and equipped with the necessary documents. Unless otherwise agreed, the documents are provided in the Czech language.

3.2 Based on an agreement between the contracting parties, the seller may arrange transportation and insurance of the goods for the buyer during transportation. The cost of transportation and insurance is to be borne by the buyer according to the applicable carrier's tariff. The delivery of the goods to the buyer is deemed to occur upon the transfer of the goods to the first carrier. Upon delivery of the goods, the risk of damage to the goods passes to the buyer.

3.3 Before accepting the goods, the buyer is obliged to check the integrity of the packaging and promptly report any defects to the carrier. A protocol will be drawn up regarding the defects. If no protocol regarding the defects is drawn up, the buyer loses any claims arising from the damaged packaging of the goods.

3.4 Immediately after receiving the goods, the buyer is obliged to check the goods, in particular the quantity and completeness. In case of discrepancies, the buyer is obliged to notify the seller without undue delay, but no later than 3 working days from the receipt of the goods. The buyer is required to appropriately document any discovered defects and send this documentation to the seller along with the notification of the defect.

3.5 The non-acceptance of the goods by the buyer does not affect the seller's right to demand payment of the purchase price in full.

4. Payment Conditions

4.1 The buyer has the option to pay the purchase price for the goods to the seller through various methods indicated on the website interface or individually agreed upon, including:

  • Non-cash payment in advance of the goods being delivered by transferring the payment to the seller's bank account based on an invoice.
  • Non-cash payment after delivery of the goods by transferring the payment to the seller's bank account based on an invoice. The seller reserves the right to change this payment method in cases where it has not been agreed in advance or approved in the past.

4.2 In the case of cash payment, the price is payable upon receipt of the goods. In the case of non-cash payment, the price is payable within 14 days from the receipt of the order, unless otherwise agreed by the contracting parties. The buyer's obligation to pay the purchase price is fulfilled at the moment the corresponding amount is credited to the seller's account.

4.3 In case of non-compliance with the payment deadline according to these terms and conditions, the buyer may be charged default interest of 0.5% of the outstanding amount for each day of delay. The seller's right to compensation for damage caused by the buyer's delay in payment is not affected.

4.4 In case of the buyer's delay in payment of the purchase price, the seller is also entitled to suspend further agreed deliveries of goods until all due debts of the buyer are paid.

4.5 Payment for the goods is possible in Czech crowns (CZK).

5. Contract Termination

5.1 Until the goods are received by the buyer, the seller is entitled to terminate the purchase contract at any time. In such a case, the seller will refund the purchase price that has already been paid by the buyer, via non-cash transfer to the account provided by the buyer for this purpose or to the account from which the funds were transferred for the payment of the purchase price (unless the buyer notifies the seller of a different account within 5 days of termination).

5.2 The seller is also entitled to terminate the contract if the buyer is in default of payment for the goods for more than 4 weeks. In this case, the seller is entitled to a contractual penalty amounting to 30% of the price of the goods.

5.3 The buyer is entitled to terminate the contract if the seller is in default of delivering the goods for more than 4 weeks from the agreed date of delivery.

5.4 The buyer is not entitled to terminate the contract for goods that have been delivered properly, on time, and without defects.

5.5 Termination of the contract must be made in writing, and in the case of contracts concluded electronically, it must also be done electronically. Termination of the contract is effective upon the delivery of the notice of termination to the other party.

5.6 If a gift was provided together with the goods, the gift agreement loses its validity for either party in the event of contract termination.

6. Rights for Defective Performance

6.1 The conditions for exercising rights for defective performance and warranty liability are governed by the Commercial Code.

7. Protection of Trade Secrets and Seller's Business Policy

7.1 During the negotiation and performance of the contract, the buyer may be provided with information that is marked as confidential or whose confidentiality arises from its nature. The buyer undertakes to treat this information as follows:

  • Maintain confidentiality;
  • Not disclose it to any third party without the consent of the seller;
  • Not use it for any purpose other than fulfilling the contract;
  • Not exploit it in any other damaging way.

7.2 Furthermore, the buyer undertakes not to make copies of the materials provided by the seller without the seller's consent.

8. Registration on the Web Interface

8.1 By registering through the registration form on the web interface, a user account is created. The buyer is obliged to keep the access credentials to the user account confidential. The seller shall not be held responsible for any misuse of the user account by a third party. The information provided during registration must be true and complete. The seller reserves the right to cancel an account without compensation if false or incomplete information was used during its creation. In the event of any changes in the buyer's information, the seller recommends promptly updating the user account.

8.2 Through the user account, the buyer can primarily place orders, track orders, and manage the user account. Any additional functionalities of the user account are always specified on the web interface.

8.3 Please note that the seller has the right to cancel the buyer's user account without compensation if the account is being used in violation of moral standards, applicable laws, or these terms and conditions.

9. Protection of Copyrights, Liability, and Use of the Web Interface

9.1 The content of the web pages located on the web interface (including texts, including the terms and conditions, photographs, images, logos, software, and others) is protected by the seller's copyright or the rights of other individuals. The buyer must not modify, copy, reproduce, distribute, or use the content for any purpose without the consent of the seller or the copyright holder. In particular, it is prohibited to provide access to photographs and texts located on the web interface, whether free of charge or for a fee. The names and designations of products, goods, services, companies, and organizations may be registered trademarks of their respective owners.

9.2 The seller shall not be held responsible for errors resulting from third-party interference with the web interface or from its use in violation of its intended purpose. When using the web interface, the buyer must not employ procedures that could disrupt the system's functionality or unreasonably burden the system. If the buyer engages in any illegal or unethical conduct while using the web interface, the seller is entitled to restrict, suspend, or terminate the buyer's access to the web interface without any compensation. In such cases, the buyer is further obliged to compensate the seller for any proven damages caused by the buyer's actions according to this paragraph, in full amount. The seller advises that by clicking on certain links on the web interface, the user may leave the web interface and be redirected to third-party websites.

10. Final Provisions

10.1 If a relationship related to the use of the web interface or a legal relationship based on a contract includes an international (foreign) element, the contracting parties agree that the relationship shall be governed by Czech law (excluding the United Nations Convention on Contracts for the International Sale of Goods).

10.2 If any provision of the terms and conditions is invalid, ineffective, or unenforceable, or becomes such, a provision shall be introduced that most closely approximates the meaning of the invalid provision. The invalidity, ineffectiveness, or unenforceability of one provision shall not affect the validity of the remaining provisions. Amendments or supplements to the contract or the terms and conditions require written form.

On July 10, 2023, in Zlín.